Privacy Disclosure

Privacy Policy
Effective Date: September 1, 2025

The Next Chapter Counseling ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or interact with us online or through telehealth platforms. By using our services, you consent to the terms of this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, contact details, date of birth, health insurance information, and any other information you voluntarily provide through our contact forms or client portals.
     

  • Health Information: We collect and store protected health information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA).
     

  • Automatically Collected Information: We may collect information about your device and usage through cookies, such as IP address, browser type, and browsing behavior on our website.
     

2. Use of Information

We use the information we collect to:

  • Provide counseling and mental health services
     

  • Schedule appointments and manage billing
     

  • Communicate with clients and respond to inquiries
     

  • Comply with legal and regulatory obligations
     

  • Improve website functionality and user experience
     

3. Information Sharing and Disclosure

We do not sell or rent personal information. We may share information only as necessary to:

  • Comply with legal requirements or respond to lawful requests
     

  • Coordinate care with other healthcare providers (with consent)
     

  • Process billing or insurance claims
     

  • Operate secure third-party service providers under confidentiality agreements
     

4. Protection of Children's Privacy

Our services may involve the collection of personal information from children under the age of 13, in accordance with the Children’s Online Privacy Protection Act (COPPA). We require verifiable parental or legal guardian consent before collecting, using, or disclosing information for children under 13.

We:

  • Collect only necessary information for treatment purposes
     

  • Use such information solely to deliver services
     

  • Allow parents or guardians to review, update, or request deletion of their child’s information at any time
     

5. Your Rights

You have the right to:

  • Access and receive a copy of your personal or health information
     

  • Request corrections or amendments to your records
     

  • Request limitations on how your information is used or shared
     

  • Revoke consent where applicable
     

  • File a complaint if you believe your privacy rights have been violated
     

6. Data Security

We use administrative, technical, and physical safeguards to protect your information, including encryption, secure portals, and access controls. However, no system is 100% secure.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us:

The Next Chapter Counseling
📧 contact@tnccounseling.com
📞 469-209-9779

Let me know if you’d like this exported as a PDF or styled for your website.